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FAQ


How do I book a museum tour with Localers?

Once you're on the page of your chosen tour, simply select a date and the number of people in your group to see if the tour is available. If the tour is available you'll see a "Book Now" button, which you can click to add it to your "My Tours" list (shopping basket). If a visit isn't available on the date you requested, contact us via the "Enquire about a new date" button.

How much in advance do I need to book?

We suggest you book anywhere from 6 to 12 weeks in advance to maximize the availability of the tours. Our popular tours fill up quickly, some others only allow a small group size, and some are available for private groups only, so we encourage you to book as soon as you have a date in mind.

How do I cancel a booking? What are the fees involved?

You can cancel a tour up to 2 days before its departure for a full refund. For the Versailles Palace & Gardens Private tour, we will retain a 10% cancellation fee for the cost of the ticket reservation. Any cancellation made less than 48 hours before the departure date will unfortunately result in the loss of 100% of your reservation price. All cancellations must be sent by email to the following address: booking@localers.com

How can I make changes to my reservation?

You can add or withdraw participants for each reservation, as long as you notify us by email at least 48 hours before the tour's departure. Adding participants is subject to tickets availabilities and will be limited to the maximum number of participants per tour. You will be charged or refunded accordingly. If participants are withdrawn less than 48 hours before departure time, no refunds will be given.

What happens if Museums by Localers is forced to cancel a tour at the last minute?

In the event that circumstances outside of our control force us to cancel a tour (unexpected closings, natural or human disasters), we will unfortunately be unable to refund you. However, if a tour is cancelled for any reason that falls under our responsibility (a guide's absence, sickness, reservation mistakes…), we will refund you 100% of the amount spent within 10 business days, or we can try to reschedule your tour if you wish.

How do I get my tour confirmation?

Once your purchase is complete, you'll receive a confirmation voucher with your booking number and the information you need regarding your tour. This voucher also serves as your receipt.

Do you take last-minute bookings?

Many of our tours can be organized at the last-minute, however to avoid disappointment and to ensure that you are able to take the tour of your choice on the day of your choice, we do encourage you to book as far in advance as possible.

Do you propose private or group tours?

We propose both private and group tours. A private tour consists of you, your family, and/or people you know. On the other hand, a public tour includes other participants that have booked the same tour.

What languages are your museum tours available in?

We mainly operate in English, although we work with a team of Spanish and Portuguese-speaking guides and are happy to accommodate your wishes where possible.

Are your tours suitable for children?

We offer a range of tours specifically designed for families with children and teenagers, suitable for all ages. If you'd like to join a regular private tour, our guide will of course adapt to the group's constraints to guarantee the ideal family experience, but keep in mind that a tour involves a lot of walking. To join a small group tour, we strongly suggest that each participant be at least 16 years old.

Why are the tours strictly limited to a certain number of people?

We like to keep it small to offer a truly personalized experience!

Can I organize a tour for a group larger than the maximum size stated?

In most cases we can organist tours for private groups larger than the maximum group sizes stated on our website, with some exceptions – please contact us for further details.

Do you propose museum tours every day?

Almost every day! Paris museums are usually closed once a week, and on major public holidays such as Christmas Day or Labor Day.

Do I have to purchase museum tickets?

All of your tours include skip-the-line tickets. Everything will be taken care of; you simply need to be at the meeting point on the day of your tour. If your schedule permits, you'll be able to stay in the museum after the tour.

What are the advantages of skip-the-line tickets?

Skip-the-line tickets are a must-have for visiting Paris museums. Le Louvre - being one of the most visited museums in the world - can have queues of over 2 hours without these tickets. With our special access tickets, you'll be able to focus only on enjoying your visit, no hassle.

Are your museum tours accessible to disabled travelers or travelers with reduced mobility? Are there stairs?

All museums are accessible to disabled travelers. If you inform us in advance about your needs, we will set up a special meeting point and an itinerary with ramps and elevators to ease your visit. Lightweight manual wheelchairs are available for rent at all museums.

How much walking or standing will there be?

You would stand the majority of our tours although our guides will do their best to accommodate you. Do not hesitate to let us know if a member of your group would like to borrow a wheelchair for your visit.

Are pets allowed on your museum tours?

No, other than certified service dogs, pets are not permitted.

Am I allowed to take pictures inside museums?

Each museum has different rules: at Le Louvre and Pompidou, only pictures with without flash are permitted while at Musée d'Orsay, taking pictures is prohibited….

What if I don't find the museum I want to visit?

There are more than 240 museums in Paris, so we couldn't list them all. Contact us for tailor-made tours run by our elite team of expert art history guides.

Why do you offer combo tours?

Our combo tours are aimed to pair together complementary artists and artistic styles. Plus, booking our combo tours is more economical than booking two different tours.

Is transportation included in the combo tours?

Transportation is not included: all museums are located within walking distance. However, if you would like to use a taxi or public transport, your expert guide will be delighted to accompany you.

What happens if I am running late?

If you are going to be late, we kindly ask that you call your guide on the mobile number provided on your confirmation voucher. If for any reason you are not able to reach your guide, please call us here at the office on +33 (0) 1 83 64 92 01. For private tours, your guide will wait up to 30 minutes after the departure time. Group tours will depart no more than 15 minutes after the departure time to avoid inconveniencing the other participants.

Who are your guides?

We work with a select team of qualified art historian guides or guides conférenciers as they are known in Paris. This qualification means that they are part of the only guides with official permission to guide in the Paris museums. Our guides are not just art history experts – they are passionate people who are eager to ensure that you have the best possible Paris museum experience.

Where do I meet my art historian guide?

We will provide a simple and easy to locate meeting point. Your guide will be wearing a Localers badge (a blue, white and red rosette with our logo on).

Is it possible to select a specific guide for my tour?

We work with a large team of guides, however not all of them may be available during your travel dates; therefore we cannot guarantee the ability to assign a specific guide to your tour. However, we will always do our best to prioritize your chosen guide.

How can I contact my guide if I can't find them?

You guide's phone number is listed on your confirmation voucher, so if your guide hasn't arrived by the departure time, or if you're having trouble finding them, you can call them directly. If you're still not able to get in touch with him/her after 15 minutes, please call our customer service team on +33 1 836 492 01.

Should I give my guide a tip?

It is entirely up to you whether you leave your guide a tip following your tour. There is no obligation, however if you enjoyed your experience your guide will be happy to receive a tip as a token of your appreciation.

How can I pay for my museum tours?

We only accept Visa, MasterCard & American Express.

Is my online payment secure?

Your bank details are encrypted due to our advanced SSL protocol. Your confidential information is never stored on our site, as all payments are processed by our payment system provider. This ensures high security for our clients with our PSI DSS certification as well as our encrypted system. The green padlock next to the website’s URL during your payment guarantees the security of the transaction.

Under which name will my purchase appear on my bank statement?

Your statement will appear under the name "Travel Like a Local".

Do your prices include VAT? Can I claim it back later?

A VAT rate of 20% is included in all our prices. Unfortunately you will not be able to re-claim the VAT, as our offers are considered as services as opposed to consumer goods.

In which currency will I be charged?

All bookings on our site are processed in Euros (€). If your country’s currency is not Euros, your bank will automatically convert the price to your country’s currency when you are charged.

What should I do if my payment is declined?

Firstly, please make sure that you have correctly filled out your personal details and credit card information. Otherwise, your transaction may have been temporarily blocked by your bank as a fraud prevention method. We advise you to contact your bank as soon as possible in order to resolve the issue. Alternatively, you may like to try paying with a different credit card. If the problem persists, please get in touch by email at booking@localers.com or by phone on +33 (0) 1 83 64 92 01. If the payment is declined, we suggest that you contact your bank directly. It is common for banks to block outgoing international transactions in an attempt to prevent fraud. To resolve the issue, you simply need to call your bank to ask them to authorize the payment. Please contact us if the problem persists.

I made a mistake and I paid more than once. What should I do?

If you click more than once on the payment button, the payment can more than once. All you need to do is send us an email our call our customer services team and we will refund the additional amount directly to your bank.

Can I buy a tour as a present for a friend?

All of our tours can be purchased as gifts. If you already know which tour you’d like to purchase for your friend, family member or colleague, you can book the tour through our website, completing the booking form with the person’s name, entering your own email address in order for us to send you confirmation of your booking. When making the booking, simply add in the comments box that you’re booking the tour as a gift, with the receiver’s email address so we can send them their confirmation directly. Alternatively we can send you the confirmation voucher for you to send to them yourself.

If you would like the person for whom you’re buying the gift to be able to choose their own tour you can contact us directly to organize a gift certificate for a value of your choice.